Return Policy

Returns & Refunds Policy - EdgingDirect.co.uk

1. Overview

Thank you for shopping with Edging Direct Ltd (“we”, “us”, “our”). We aim to ensure you’re completely satisfied with your purchase. If you need to return a product, please read our policy below.

2. Cancellation & Returns

You have the right to cancel your order and return most products purchased online within 14 calendar days of delivery, without giving any reason. To exercise this right, you must inform us clearly (e.g., by email or letter) of your decision to cancel.

Return period:

Standard returns: 14 days from the date your order is delivered.
Faulty/damaged items: 30 days from delivery.

3. Eligibility

To be eligible for a return:

Items must be unused, unaltered, and in original condition.

All original packaging, labels, and accessories must be included.

Custom or made-to-order products (if applicable) may not be eligible for return unless faulty.

4. How to Return an Item

To return a product:

Contact us at contact@edgingdirect.co.uk or call 02475120512 to request a returns authorization.
Provide your order number, product details, and reason for return.
Pack the item securely in original packaging.
Ship the item back to us at the address we provide.

Returns address:
Unit 3, Harbury Lane, Leamington Spa, CV33 9SA

5. Return Shipping Costs
You are responsible for the cost of returning the item to us, unless the return is due to a fault, error on our part, or damaged goods.
We recommend using a tracked and insured service - we are not responsible for items lost in transit.

6. Refunds

Once your return is received and inspected:

We’ll notify you of receipt and approval.

Refunds will be issued to your original payment method within 14 days of acceptance.

We may deduct reasonable postage costs if stated at the point of sale (e.g., for voluntary returns).

7. Faulty or Damaged Items

If your goods arrive faulty, damaged, or incorrect:

Please contact us immediately with photographs and your order number.

We will arrange a replacement or full refund, including any return postage.

8. Exchanges

We do not offer automatic exchanges. If you need a different item, please return your original order for a refund and place a new one.

9. Consumer Rights

This policy does not affect your statutory rights under UK consumer law. For example, you may have additional rights under the Consumer Rights Act if goods are faulty or not as described.

10. Contact Us

If you have questions about returns, contact us:

Email: contact@edgingdirect.co.uk
Phone: 02475120512
Address: Unit 3, Harbury Lane, Leamington Spa, CV33 9SA